Shipping and Returns Policy

 

• We strive to process and ship orders within 2-3 days of receiving them.
• Generally, it takes approximately 5-7 business days for your order to be delivered. Please note that delivery times may be subject to delays beyond our control, such as during peak holiday seasons or unforeseen circumstances.
• Once your order is shipped, you will receive a confirmation email containing tracking information.
• Prepaid orders are eligible for free delivery. Please note that additional charges may apply for other shipping methods or special delivery requests.

While we aim to provide a smooth shipping experience, please note that we cannot be held responsible for any delays, damages, or lost packages caused by the shipping carrier. However, we are committed to assisting you in resolving any issues that may arise during the shipping process.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide assistance and arrange for a replacement or refund as necessary. Please retain the original packaging and take photos of the damaged item, if possible, as they may be required for insurance claims or quality control purposes. Additionally, we kindly request that you provide a video unboxing proof showing the external condition of the package upon arrival. This will help us determine if the damage occurred during transit or was present prior to shipping, as we keep a video record of the packaging process for quality assurance purposes.

 

WE DO PROVIDE ANY RETURN, REPLACEMENT OR EXCHANGE UNDER ANY CIRCUMSTANCES EXCEPT THE ABOVE